At Trailer Sales & Leasing, we are committed to customer satisfaction and transparency. Because trailers, trucking equipment, and custom-ordered units are significant investments, we have established a clear Return and Refund Policy to help set expectations and protect both you and our business.

Please read this policy carefully before making a purchase.

Returns and Exchanges

Due to the nature of our inventory and the high cost and customization of trailers and equipment, all sales are considered final unless otherwise specified in writing at the time of purchase.

Items Not Eligible for Return:

• Trailers (new or used) once delivered or picked up
• Custom-ordered or modified units
• Any product that has been registered, titled, or used
• Parts installed or altered after delivery
• Leasing contracts (subject to terms of the signed agreement)

Items That May Be Eligible for Return:

• Unused trailer parts or accessories in original, unopened packaging
• Apparel or branded merchandise, returned within 30 days of delivery
• Non-custom items purchased online (subject to approval and restocking fees)

All eligible items must:

• Be returned within 30 days of delivery
• Include original receipt or proof of purchase
• Be in original condition and packaging

Restocking Fee: A 15% restocking fee may apply to approved returns.

Refund Policy

Refunds are processed only if your return is:

• Approved by our returns department
• Received undamaged and in eligible condition
• Returned within the required timeframe

Approved refunds will be issued to the original method of payment within 7–10 business days of approval.

Important:

• Shipping and delivery charges are non-refundable
• For cash purchases, refunds may be issued by company check
• Refunds on bank wires or ACH transfers may incur processing fees

Trailer Deposits & Cancellations

If you placed a deposit on a trailer or equipment:

• Deposits are non-refundable unless explicitly agreed in writing
• If you cancel a custom order after production begins, any refund is subject to deductions for costs incurred
• For lease cancellations, refer to the terms outlined in your lease agreement

Damaged or Defective Items

If you receive a product that is damaged or defective, notify us within 48 hours of delivery. We may request photos and a written explanation. Depending on the case, we may:

• Replace the item at no cost
• Issue a refund or credit
• Provide support through the manufacturer’s warranty

We do not accept returns on used trailers or equipment due to cosmetic wear or buyer’s remorse after delivery or registration.

Shipping & Return Logistics

To initiate a return, please contact us at:

Email: [info@lonestarstorageandtrailersales.com]
Phone: [tel:+16612614208]

Return items must be shipped to:

Return Address:
[Insert Company Name]
[Insert Warehouse or Return Address]
[City, State, ZIP]

You are responsible for:

• Return shipping costs
• Packaging and insuring your item for protection during transit
• Providing tracking information

We recommend using a trackable shipping service and retaining proof of shipment.

Exceptions & Final Discretion

We reserve the right to:

• Deny any return or refund not compliant with this policy
• Make case-by-case exceptions under special circumstances
• Update or revise this policy at any time, with or without notice

Questions?

For questions about your order, eligibility for a return, or refund status, please contact our customer support team:

International Shipping Policy – Canada & The Netherlands

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Trailer Sales & Leasing is proud to offer international shipping to our valued customers in Canada and The Netherlands. Whether you’re purchasing a trailer, trucking equipment, or parts, we are committed to delivering your order safely, efficiently, and in compliance with international trade laws.

Shipping to Canada

Eligible Products

We ship the following to Canadian customers:

• Trailers (new & used)
• Trailer accessories and truck parts
• Apparel and branded merchandise

Customs, Duties & Import Taxes

• All shipments to Canada are subject to customs duties, brokerage fees, GST/HST, and provincial taxes
• These charges are not included in your purchase price and must be paid by the recipient upon import
• You may be contacted by the carrier or customs office to remit applicable fees before release

Shipping Methods

We offer:

• Cross-border freight delivery (trailers and large equipment)
• Courier services (FedEx, UPS, DHL) for small parts and accessories
• Customer-arranged freight forwarding (upon request)

We can ship trailers to:

• Residential or business addresses
• Border freight terminals
• Licensed import/export agents

Documentation

All shipments will include:

• A Commercial Invoice
• Bill of Sale
• VIN/Serial number documentation for trailers
• Export clearance (as required)

Shipping to The Netherlands

Eligible Products

We ship the following to The Netherlands:

• Select new and used trailers (depending on compliance and shipping arrangements)
• Trucking equipment and replacement parts
• Accessories and branded gear

Please contact us to confirm trailer eligibility based on EU road regulations and CE certifications.

Shipping Methods

We offer:

• Ocean freight (containerized or Ro-Ro) for trailers and bulk equipment
• Air or express courier (DHL, UPS, FedEx) for smaller parts
• Port-to-port shipping or door-to-door delivery (with customs broker support)

You may use your own freight forwarder, or we can arrange shipping from our end.

Import Duties & VAT

• All goods shipped to The Netherlands are subject to Dutch VAT (BTW) and customs duties
• These fees are not included in our invoice and must be paid by you, the buyer
• Customs may request documentation and payment prior to releasing your goods

We do not mark orders as “gifts” or falsify customs values.

Responsibility & Insurance

While we carefully package all items and work with reputable shipping providers, once an item leaves our facility:

• The risk of loss or damage transfers to the buyer
• We highly recommend purchasing shipping insurance, especially for international trailer freight
• Notify us immediately if damage occurs during transit — photos and signed delivery reports will be required

Estimated Delivery Times

Destination	Parts & Accessories	Trailer Freight
Canada	3–7 business days	7–14 business days
The Netherlands	5–10 business days (air) / 3–6 weeks (ocean)	4–8 weeks (depending on method)

Delays may occur due to customs clearance, weather, or carrier backlogs.

Communication & Tracking

You’ll receive a shipping confirmation with tracking details via email. For trailers and freight shipments, our team will coordinate delivery updates and documents with you directly.

Have a preferred freight forwarder or broker? Let us know — we’ll be happy to work with them.

Important Notes

• Shipping charges vary by size, weight, and destination — quotes available on request
• We are not responsible for customs delays, import duties, or delivery issues caused by incomplete buyer information
• All international sales are final unless otherwise stated in writing

30-Day Return & Refund Policy (Canada & The Netherlands)

Effective Date: [Insert Date]
Last Updated: [Insert Date]
Applies to: All sales shipped to Canada and The Netherlands

At Trailer Sales & Leasing, your satisfaction is important to us — even across borders. This Return and Refund Policy outlines how returns and refunds are handled for customers located in Canada and The Netherlands, covering trailers, parts, accessories, and eligible merchandise.

Return Window

You may request a return or exchange within 30 calendar days of receiving your order. After 30 days have passed, unfortunately, we cannot offer a full refund or exchange.

Eligible Items for Return

You may return:

• Unused, undamaged parts or accessories
• Uninstalled trailer components
• Apparel in original condition
• Eligible trailers (see conditions below)

To be eligible, returned items must:

• Be in original condition
• Include all original packaging and documentation
• Be accompanied by proof of purchase (invoice or receipt)

Non-Returnable Items

We do not accept returns on the following:

• Custom-built trailers or equipment
• Trailers that have been registered or titled in your country
• Used or damaged trailers due to improper use or installation
• Electrical components or software once opened
• Special orders or clearance/discounted items
• Items damaged after delivery not reported at the time of receipt

Return Shipping Process

To initiate a return, please contact us first at:

[Insert Support Email]
We will provide a Return Merchandise Authorization (RMA) and shipping instructions.

For Customers in Canada & The Netherlands:

• Return shipping is the buyer’s responsibility
• We recommend using trackable, insured carriers
• You must declare the shipment as a “return” to avoid additional import charges
• You must send the return within 7 days of receiving the RMA

We are not responsible for lost or damaged return shipments.

Refunds

Once your return is received and inspected, you will receive an email confirming approval or denial of your refund.

If approved:

• Refunds are processed within 7–10 business days
• Funds are returned via the original payment method
• International bank processing may delay actual posting

Note: We do not refund original shipping charges, customs fees, or return shipping costs.

Partial Refunds May Apply If:

• The item is returned used or damaged
• Original packaging is missing or incomplete
• Accessories, tags, or documents are missing
• Return is made after 30 days (at our discretion)

Exchanges

Exchanges are available only:

• If the item is defective or damaged upon delivery
• For the exact same item or approved alternative

Please email us with photos of damage within 48 hours of delivery to be eligible for exchange consideration.

Refund for Trailers

Refunds for trailers are considered case-by-case and are subject to the following:

• Return shipping must be arranged and paid by the buyer
• The trailer must be unused, untitled, and undamaged
• A restocking fee (10–20%) may apply depending on model and condition
• Custom or special-order trailers are non-refundable

Refunds for trailers may take up to 15 business days to process after inspection.

Gifts

If the item was marked as a gift and shipped directly to you:

• You’ll receive store credit for the return value
• If the gift giver had the item shipped to themselves, the refund will be issued to the original purchaser

Notes on Cross-Border Returns

• Mark return parcels as “Returned Goods” to avoid double customs charges
• We are not responsible for customs duties on returned items due to incorrect declaration
• Customs delays may extend refund processing times

Need Assistance?

We’re happy to help with returns and refunds for our international customers.

Email: [info@lonestarstorageandtrailersales.com]
Phone: [tel:+16612614208]